1. General Refund Guidelines
At LN Multispecialty Hospital, we provide digital medical consultation services aimed at delivering professional healthcare advice in a convenient and timely manner. Due to the nature of digital services, all purchases and bookings are final, and we do not offer refunds under any circumstances.
2. No Refund Policy
2.1 Non-Refundable Situations
- Completed Consultations: Once the consultation is completed, no refund will be issued.
- No-Shows: If a patient does not attend their scheduled appointment and does not provide prior notice, no refund will be provided.
- Cancellations: Any cancellations made after booking are non-refundable, regardless of the time remaining before the scheduled appointment.
- Dissatisfaction with Medical Opinions: Medical advice, opinions, or prescriptions provided during consultations are based on professional assessments, and dissatisfaction with these will not qualify for a refund.
3. Appointment Rescheduling
While refunds are not provided, we do offer flexible rescheduling options in certain circumstances:
- Rescheduling Requests: Patients may reschedule their appointment up to 24 hours in advance, subject to availability.
- Missed Appointments: If you miss your appointment due to unforeseen emergencies, you may contact our support team for potential rescheduling options at their discretion.
4. Payment Terms
- Final Transactions: All payments made for digital consultation services are final and non-refundable.
- Billing Errors: In the rare event of a billing error (e.g., duplicate payment), please contact our customer service team immediately to review and resolve the issue.
5. Special Considerations
Although we do not provide refunds, we strive to ensure customer satisfaction. If you experience any service-related issues or concerns, you can:
- Submit a Service Feedback Request: We welcome your feedback to help us improve the quality of our digital consultations.
- Contact Customer Support: Our team is available to address any technical issues or rescheduling inquiries.
6. Policy Updates
- Posted on Our Website: The latest version will be made available online.
- Notified via Email: Registered patients will receive email notifications about significant policy changes.
- Applied to Future Bookings Only: Any changes will apply to bookings made after the policy update. Existing bookings will follow the policy in place at the time of booking.
By proceeding with a booking, you acknowledge and agree to this no-refund policy. Thank you for choosing LN Multispecialty Hospital for your healthcare needs.