1. Acceptance of Terms

By accessing our services, you agree to be bound by these Terms and Conditions. Please read them carefully before scheduling any consultation or using our services.

2. Service Description

2.1 Medical Consultation Services

• We provide professional digital medical consultation services.
• Services are delivered by licensed healthcare professionals through secure online platforms.
• Emergency medical services are not provided.

2.2 Scope of Services

• Diagnostic consultations.
• Treatment recommendations.
• Medical advice and guidance.
• Prescription services (where applicable).
• Follow-up care coordination.
• Specialist referrals.

3. User Obligations

• Provide accurate and complete information.
• Update personal information as needed.
• Attend scheduled online consultations on time.
• Pay all fees as required.
• Follow recommended treatment plans.
• Respect healthcare professionals and other users.
• Not share, resell, or misuse our digital services.

4. Appointment and Cancellation Policy

4.1 Scheduling

• Appointments must be booked in advance.
• Confirmation is required 24 hours before the scheduled consultation.

4.2 Cancellations

• No refunds are provided due to the nature of digital services.
• Rescheduling options may be offered if requested at least 24 hours in advance.
• No-shows and cancellations made less than 24 hours before the appointment may result in a forfeiture of the consultation fee.

5. Payment Terms

5.1 Fees

• Payment is required at the time of booking.
• Accepted payment methods include credit cards and bank transfers.
• Additional services may incur separate charges.

5.2 Refunds

• No refunds are provided once the service has been delivered.
• In case of billing errors (e.g., duplicate payments), contact our support team for review and resolution.

6. Medical Records and Privacy

6.1 Record Keeping

• Digital records are maintained securely.
• Access to records is provided upon written request, subject to applicable fees.
• Records are retained as per legal requirements.

6.2 Confidentiality

• All patient information is protected by doctor-patient confidentiality and privacy laws.
• Data is stored and transmitted securely with limited access to authorized personnel.

7. Liability and Disclaimers

7.1 Medical Advice

• Recommendations are based on the information you provide.
• We do not guarantee specific outcomes.
• Second opinions are encouraged for serious conditions.
• Emergency services are not provided.

7.2 Limitation of Liability

• Our maximum liability is limited to the fees paid for the service.
• We are not liable for indirect damages.
• Exceptions apply in cases of force majeure.

8. Intellectual Property

• All content and materials are protected by copyright.
• No reproduction is allowed without written permission.
• Service marks and trademarks are protected.
• User feedback may be used for service improvement.

9. Termination of Services

• Violation of these terms.
• Non-payment.
• Inappropriate behavior.
• Providing false information.
• Medical incompatibility.

10. Communication

10.1 Official Communications

• Notifications are sent via email.
• SMS reminders may be provided.
• Phone calls are used for urgent matters.

10.2 Emergency Contact

• Emergency services are not provided. Please call local emergency numbers for urgent care.
• After-hours support is limited to existing patients.

11. Changes to Terms

• These terms may be updated periodically.
• Notice will be provided for significant changes.
• Continued use of the service implies acceptance of the updated terms.
• Previous versions are available upon request.

12. Governing Law

Local healthcare laws and medical practice regulations apply. Disputes will follow the specified jurisdiction and resolution procedures.

13. Insurance and Billing

• Insurance verification may be required.
• Co-payments are due at the time of service.
• Direct billing is available where applicable.
• Patients are responsible for services not covered by insurance.

14. Quality Assurance

• We conduct regular service quality reviews.
• Patient feedback is collected to improve services.
• Professional standards are maintained through continuous improvement programs.

15. Severability

If any provision is found to be unenforceable, the remaining terms will remain in effect. Invalid terms will be modified to ensure legal compliance while preserving the intent of the original terms.